Privacy Policy
This Privacy Policy explains what personal information Gemona, operated by GURELA LTD (a company registered in the United Kingdom), collects, how we use it, and the choices you have. By using the site you agree to the practices described here.
01 Information We Collect
- Account data — username, email address and a password (stored in hashed/encrypted form where applicable).
- Order & delivery data — your in-game username (IGN), the contact handle you provide (e.g. WhatsApp, Instagram or Discord), order notes, and a record of items purchased.
- Payment data — handled by our payment providers. We receive confirmation of payment but do not store your full card or banking details.
- Technical data — basic information such as browser type and data stored locally in your browser to keep you signed in and remember your cart.
02 How We Use Your Information
- To create and manage your account.
- To process orders and deliver your purchases manually.
- To contact you about your order and provide customer support.
- To prevent fraud and keep the service secure.
- To comply with our legal obligations.
03 Payments
Card and wallet payments are processed by third-party payment processors. These providers process your payment information under their own privacy policies. We do not store full payment card numbers on our servers.
04 Cookies & Local Storage
We use your browser's local storage to keep you signed in, remember your cart, and save your order details. If we add analytics or marketing cookies in the future, we will request your consent where required.
05 Sharing Your Information
We do not sell your personal information. We share it only with service providers who help us run the store (such as payment processors), and where required by law. Your contact handle and IGN are used solely to deliver your order and provide support.
06 Data Retention
We keep your account and order data for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal or accounting requirements. You can ask us to delete your account data at any time.
07 Your Rights
Depending on where you live (for example under the GDPR or KVKK), you may have the right to access, correct, or delete your personal data, to restrict or object to processing, and to data portability. To exercise these rights, contact us using the details below.
08 Security
We use reasonable technical and organisational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
09 Children's Privacy
The store is not directed to children under 18. If you are under 18, you may only use it with the consent and involvement of a parent or guardian. We do not knowingly collect data from children without such consent.
10 Changes to This Policy
We may update this Policy from time to time. The "Last updated" date above reflects the latest version.
11 Contact
For privacy questions or requests, contact us at support@gemona.net. Our data controller is GURELA LTD, registered in England and Wales under company number 17254259, with its registered office at Suite 10892, 5 Brayford Square, London, United Kingdom, E1 0SG.