Delivery Policy
All Gemona products are digital and delivered manually after your payment is confirmed. This policy explains how delivery works, how long it takes, and what we need from you.
01 How Delivery Works
After your payment is confirmed, our team delivers your purchase manually — either directly into your in-game account or by contacting you on the handle you provided at checkout. We will reach out using your chosen channel (WhatsApp, Instagram or Discord) and/or email.
02 Delivery Times
- Delivery time: typically within 5–60 minutes of payment confirmation.
- During high-demand periods delivery may take longer; we will keep you updated.
03 Information We Need From You
To deliver your order we need an accurate in-game username (IGN) and a working contact handle. If your order contains items from more than one game, please provide the IGN for each game in the order notes. Incorrect details are the most common cause of delivery delays.
04 Delays
If we cannot reach you, or the details provided are incomplete or incorrect, delivery is paused until we can confirm them with you. Keeping your contact channel open after ordering helps us deliver as fast as possible.
05 Non-Delivery
If we are unable to deliver your order, you are entitled to a refund under our Refund Policy. Please contact us with your order code if you have not received your product within the expected time.
06 Contact
Need help with a delivery? Reach us at support@gemona.net or through the contact channels on our store, and include your order code.